Retningslinjer for refusjon
Returns & Refunds
We have a 14-day return policy. You have 14 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition as received — unused and in its original packaging. You'll also need proof of purchase.
To start a return, contact us at info@tarotshop.se. Returns must be pre-approved before sending. Items sent back without prior approval will not be accepted.
Return address:
Tarotshop c/o Stardist, Lövåsvägen 26, 791 45 Falun, Sweden
The customer is responsible for return shipping costs. Returns must be sent as a business parcel — we do not collect parcels from service points. If you need a return label, we can provide one at cost price upon request.
Damages & wrong items
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect.
Non-returnable items
The following cannot be returned:
- Digital products (gift cards)
- Custom or personalized items (print-on-demand)
- Sale items
Exchanges
To exchange an item, return it and place a new order once the return is accepted.
Refunds
Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since approval, contact us at info@tarotshop.se.